Frequently Asked Questions

Everything you need to know about our clean beauty standards and services.

Are your products 100% organic and cruelty-free?

Yes, all Naturali products are certified cruelty-free and formulated with sustainably sourced organic ingredients. We never test on animals or use harsh synthetic chemicals.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 10-15 business days depending on your location and customs processing.

What is your return policy for opened products?

We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it within 30 days of purchase for a full refund or store credit, even if it has been opened.

Are Naturali products safe for sensitive skin?

Absolutely. Our formulas are dermatologist-tested and specifically designed to be gentle on sensitive skin by excluding artificial fragrances, parabens, and sulfates.

Do you offer subscription discounts?

Yes! When you choose our 'Subscribe & Save' option, you will receive 15% off every recurring order and can customize your delivery frequency at any time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.